consultingwhat our clients say
Home Retail Group FS
"Karen has been engaged as a Consultant since 2007, providing training and development consultancy services. In that time she has provided an extremely professional service to Home Retail Group FS, assisting in the set up of our internal training team, developing the trainer's skills and offering constructive advice, whilst giving detailed feedback to management on performance. This has ensured the effective integration of the new team into the business quicker than anticipated."
"The initial brief was to deliver certain "added value" training sessions but it has been developed into a business support role, monitoring training performance, during a major system upgrade project."
"In addition, Karen has been able to take specifications from the business and deliver well thought through and executed training schools across a number of different functions."
"We will be working with Karen to develop the competencies of one of our teams over the next three months."
Mike Palmer
Head of Operations
Home Retail Group FS
Applewood - Wealth Management Specialists
"As a team, we identified a training requirement around our client service. Karen designed a programme of 3 modules focusing on raising awareness of the importance of internal and external customer service, how to improve the client experience through better communication both on the telephone and face to face and managing time and resources."
"It has been a worthwhile investment with immediate results. As well as making positive changes to our approach to client care, associated benefits of the programme have been improved internal communication and great team spirit."
Debbie Jukes
Partner
Applewood - Wealth Management Specialists
Excell Trade Frames Ltd
"I engaged the services of Karen Tems after months of procrastinating about our future plans. Our coaching sessions have helped me to clarify my goals, focus on the important issues and propell me into action."
Jill Oliviero
Director
Excell Trade Frames Ltd
"Karen Tems is a fantastic trainer, no waffle, and no pretensions. She has delivered clear, easily understood and enjoyable sessions for our staff. We had immediate benefits, staff were energised and performances improved."
Jeremy Glover MBE
Chief Executive
Bolton Lads & Girls Club
"Siemens have had a long standing relationship with Karen Tems and I know several of the trainers well and have always found them to be particularly
proactive in their approach to the training requirements and always eager to tailor the training so that we gain the maximum benefit for the trainees. I would have no hesitation in recommending Karen and her team to you as a professional training resource."
Gareth Pearce
Service Delivery Project Manager
Siemens PTD I&C Manchester
"We have worked with Karen and the team since 2001. Programmes have included sales and customer care training for our Counter Sales Staff and ongoing management development programmes for our nationwide Management team and head office based Team Leaders. The feedback is consistently first rate. The training is always focused, effective and great fun"
Ros Graham
Human Resources Director
Indespension Ltd